Serax is a Belgian design brand with over thirty years of experience in the industry and has a record of achievement that counts. Ann Demeulemeester, Yotam Ottolenghi, Vincent van Duysen, Paola Navone and Piet Boon are just a few names from the long list of collaborators. Serax’s products grace the tables of some of the most renowned restaurants in the world. For three decades, Serax has developed into a lifestyle brand with a tremendously broad range. The brand boasts an assortment from tableware and ceramics to unique design furniture and lighting. The head office is located in Kontich, Antwerp. 

The company’s strong growth is accompanied by a continuous search for new talent at home and abroad to strengthen our team. Below you will find all the vacancies for which we are looking for motivated candidates. If your work profile does not appear in the list, but you are convinced that your qualities can make a difference, do not hesitate to send your CV to recruitment@serax.com together with a short but powerful motivation letter. It’s possible that Serax can find a match for you.

All vacancies guarantee the following:

- The opportunity to work in a rapidly growing Belgian company that produces beautiful and successful designs
- A challenging job with room to take the initiative and a range of tasks with a direct impact on the company 
- An opportunity to become part of a motivated and dynamic team
- A competitive salary package

Serax recruits based on the personality and qualities of the applicant. Our client base is diverse, and our team reflects that. As a family business, Serax is committed to equal opportunities in the labour market. Serax is a place for everyone who shares our values and has the enthusiasm to grow the business.

Do you have a sparkling and entrepreneurial personality? Do you want to make a difference in a small but driven business? Are you ambitious but love a laugh at times? Don’t hesitate and apply today.

Responsibilities

• You are responsible for maintaining and further developing good relationships with (large) accounts in the Netherlands.
• You identify and contact prospects through visits. You attend trade fairs and networking events to expand your existing customer portfolio and detect new opportunities.
• You analyze customer needs and requirements, you map them together with the customer, and you then offer them appropriate solutions.
• You are responsible for the daily (administrative) follow-up of the quotations and ensure clear and correct reporting ( CRM, Pipedrive,...).
• You participate in monthly sales meetings. As a sparring partner of your sales colleagues, you provide relevant input from your field.
• You translate the sales targets set by the management team into clearly defined objectives and an action plan for your customer portfolio.

Profile

• You have a Bachelor's degree or are equivalent through experience.
• You have at least 3 years of experience in a commercial function.
• You are enthusiastic and passionate. You have an interest in design and lifestyle.
• You are communicative, with good listening skills.
• You are a real "hunter" and are constantly looking for new opportunities.
• You have strong interpersonal skills and a healthy dose of curiosity.
• You are organized and work in a planned way.
• You are result-oriented and driven by achieving your targets.
• You speak Dutch and English fluently.
• You have a basic knowledge of Excel.
• You preferably live in the south of the Netherlands.

What we offer

• You can write the growth story of a beautiful Belgian company with great design brands.
• A new and challenging job with room for entrepreneurship and initiative, allowing you to make an immediate impact.
• You will be part of a highly motivated and dynamic team.
• Competitive compensation.

Interested?
Send your CV and motivation letter to recruitment@serax.com.

Responsibilities

• Take a leading role in the development of our CRM strategy
• Develop a full plan for all CRM communication, taking into account omni-channel customer jour-neys
• Work with marketing to ensure proper alignment on campaigns, communication, and content 
• Define and execute a loyalty program, including monitoring and reporting of all relevant KPIs
• Initiate all actions and initiatives to grow our database and customer data
• Drive customer lifetime value by continuously improving customer knowledge and insights, inclu-ding customer segmentation
• Work on improving customer experience through personalization and product recommendations
• Promote the usage of customer data in all decision-making processes within Serax
• Monitor all relevant legal requirements related to customer data management and usage

Profile

• At least 5 years of CRM experience in an operational role, preferably in retail (fashion/ home-ware)
• You have a smart commercial instinct
• Team player and good communicator
• Entrepreneurial mindset; hands-on and can take full ownership of a project
• Good project management skills
• Strong analytical skills and data-driven
• Fluent in Dutch, French and English
  

Interested?
Send your CV and motivation letter to recruitment@serax.com.

Responsibilities

• You are responsible to develop and grow the relationship and business with our Accounts in the Western part of Germany. 
• You identify and contact prospects by virtual calls and in-person visits. You are present at Tradeshows and Network Events to build your existing client base and analyze new opportunities. 
• You analyze the needs of the customers and prepare a plan with the customer to fulfill their needs.
• You prepare and follow up on quotes with the customer, assure a clear communication of PO’s and smooth onboarding of new customers. 
• You analyze numbers and prepare clear and correct reporting with our reporting tools. 
• You participate in monthly sales meetings, by giving your colleagues insights to relevant business cases. 
• You translate the business goals set by management to clear objectives and create an action plan for your own clients. 

 
Profile

• You are enthusiastic and passionate. You love design and lifestyle. 5+ years of relevant experience in a sales role, ideally in the home decoration industry.
• You are a go-getter, love to find new customers and are passionate about business development. You have strong interpersonal skills and thrive on building new relationships.
• You have excellent written and verbal communication skills, and you are a great listener. You can use the right tools to communicate your story and win clients.
• Must be detail-oriented, organized, and be able to prioritize tasks. The majority of your work week, you will be on the road visiting clients and driving sales with new and existing clients. 
• Proactive and motivated with strong problem solving and follow up skills.
• You are result driven, are eager to reach your goals and have a winner mentality. 
• You are located in the western part of Germany and speak fluent German and English.

Interested?
Send your CV and motivation letter to recruitment@serax.com.

Responsibilities

• You follow up on customers' orders and interact with them every step of the way, keeping the company's commercial interests paramount 
• You are the 'linking pin' between sales, the customer and operations, playing a connecting and supporting role
• You are end-to-end responsible for the customers within your region, you carefully follow up on the incoming questions and you build and maintain the relationships.
• You are responsible for the administration as soon as an order comes in, the order processing and invoicing as well as any complaints handling.

 
Profile

• You have at least 3 years of experience in a customer-oriented or customer service role
• You are communicative and commercial and enjoy talking to customers and colleagues
• You are accurate and like to have your affairs in order; you work systematically and act correctly in relation to customers and colleagues
• You like to work independently and you are helpful in a team as well
• Because of the international context we expect a good knowledge of Dutch and English; knowledge of French, Italian, German or Spanish are a plus
• You preferably have experience with an ERP package such as SAP
• Besides the necessary #expertise, #passion, #brains and #attitude, we find it important that you fit into our culture. This forms the basis for us now, but also in the future

Interested?
Send your CV and motivation letter to recruitment@serax.com.

Missions

• Gérer et développer le chiffre d'affaires de la marque dans la zone.
• Assurer la mise en œuvre de la stratégie commerciale par type de clients (Détaillants, concept store, department  store, online etc.. )
• Etablir les objectifs et construire un plan de développement pour chaque secteur, ville.
• Identifier les secteurs de croissance et prospecter les interlocuteurs sur le marché.
• Développer et fidéliser le portefeuille de clients existants.
• Identifier et analyser les besoins des clients, proposer des conseils et des offres adaptées.
• Négocier les contrats cadre et contreparties.
• Développer les projets  Shop in Shop, Corner  et assurer la  relation client afin de croitre le sell in & sell out.   
• Préparer les rapports de vente analytiques, to do,  recommandations.
• Effectuer une veille permanente du marché et analyser les tendances.
• Collaborer avec l'équipe commerciale,  trade marketing du  siège  sur des projets transverses.
• Représenter la marque lors des salons professionnels  nationaux et porte ouvertes. 

Cette description prend en compte les principales responsabilités, elle n'est pas limitative.

De formation supérieure en commerce, Bac +3 minimum,  vous bénéficiez d'une expérience d'au moins 5 ans dans la ventes dans l'un des secteurs d'activité :  Décoration d’intérieur, Arts de la table, luxe, hôtellerie, restauration /  utilisation du Pack office, CRM, parlez anglais est un atout. 

Vous avez un tempérament de chasseur  et êtes orienté résultats. vous possédez un esprit d'équipe fort,   une excellente capacité d'adaptation , de résilience face aux différents interlocuteurs. Vous avez de bonne capacités d’analyse, d’organisation. 

Nous vous offrons

• Rejoindre une société dynamique avant-gardiste en pleine croissance qui propose des produits design à forte valeur ajoutée   
• Faire partie d'une équipe motivée et dynamique  
• Package attractif (fixe, variable, mutuelle, véhicule de fonction / outils :  PC, mobile, Ipad etc.)

Nous nous réjouissons de vous rencontrer!
Envoyez votre CV et  lettre de motivation à recruitment@serax.com.