Serax is a Belgian design brand with over thirty years of experience in the industry and has a record of achievement that counts. Ann Demeulemeester, Yotam Ottolenghi, Vincent van Duysen, Paola Navone and Piet Boon are just a few names from the long list of collaborators. Serax’s products grace the tables of some of the most renowned restaurants in the world. For three decades, Serax has developed into a lifestyle brand with a tremendously broad range. The brand boasts an assortment from tableware and ceramics to unique design furniture and lighting. The head office is located in Kontich, Antwerp. 

The company’s strong growth is accompanied by a continuous search for new talent at home and abroad to strengthen our team. Below you will find all the vacancies for which we are looking for motivated candidates. If your work profile does not appear in the list, but you are convinced that your qualities can make a difference, do not hesitate to send your CV to recruitment@serax.com together with a short but powerful motivation letter. It’s possible that Serax can find a match for you.

All vacancies guarantee the following:

- The opportunity to work in a rapidly growing Belgian company that produces beautiful and successful designs
- A challenging job with room to take the initiative and a range of tasks with a direct impact on the company 
- An opportunity to become part of a motivated and dynamic team
- A competitive salary package

Serax recruits based on the personality and qualities of the applicant. Our client base is diverse, and our team reflects that. As a family business, Serax is committed to equal opportunities in the labour market. Serax is a place for everyone who shares our values and has the enthusiasm to grow the business.

Do you have a sparkling and entrepreneurial personality? Do you want to make a difference in a small but driven business? Are you ambitious but love a laugh at times? Don’t hesitate and apply today.

Reports to: CEO
Role Type: Full-time, Executive Management Team

About Serax

Serax is an international design company that collaborates with passionate designers and craftsmen to create unique, high-quality collections in tableware, lighting, interior objects, and furniture. From our Antwerp headquarters, we serve customers worldwide, always with a focus on quality and service.

The Serax Way

At Serax, how we work is as important as what we achieve. Our values guide us every day:

• Your growth is our growth – we grow as our people grow.
• One Serax, always – we succeed as one team.
• Courage over silence – we speak up and face challenges directly.
• Say it. Do it. – accountability turns words into action.
• Simple always wins – clarity and efficiency drive results.
• Focus drives impact – we concentrate where it matters most.
  

These values are the foundation of the Serax Way. The Global Hospitality Director is expected to lead with them, ensuring that business growth and culture go hand in hand.

Role Overview

The Global Hospitality Director will lead the development of Serax’s hospitality business into a global player in the high-end hospitality market. This includes positioning the full Serax portfolio (tableware, lighting, home accessories, and furniture) within the hospitality market. The role is about more than growth; it is about building lasting structures, teams, and capabilities that will sustain Serax Hospitality well beyond the current leadership. Success in this role requires strong interpersonal skills, the ability to build trust with global hospitality partners, and an extensive network in the industry. As a senior member of the Management Team, the Director ensures hospitality is represented across the company and delivers both topline growth and profitability.

Key Responsibilities

• Define and implement the long-term vision and strategy for Serax Hospitality, ensuring sustainable and profitable growth.
• Build and deliver an ambitious yet realistic budget for 2026 and a three-year growth plan.
• Take full accountability for revenue and margin delivery in hospitality.
• Review and design the organizational structure of the hospitality team to match future opportunities.
• Lead and coach the current team of 6 FTEs and 6 agents, while shaping and recruiting the capabilities required for future growth.
• Act as a senior voice within the Management Team, aligning hospitality with other functions.
• Position Serax Hospitality as a trusted partner for global high-end hospitality players, leveraging the brand’s unique design DNA.

Interested? Send your company profile and references to tim.kamanayo@serax.com and we will get in touch with you as soon as possible. 

Serax is seeking a Key Account Manager to accelerate the growth of our hospitality business. You will build strategic relationships with high-end hospitality partners and turn our unique design portfolio, including tableware, lighting, interior objects, and furniture, into commercial impact.

Reporting Line

• The Key Account Manager Hospitality reports directly to the Global Hospitality Director.

Key Responsibilities -> Distributors + Corps

• Drive the development of Serax’s hospitality business by positioning the full portfolio within high-end global markets.
• Take full accountability for meeting revenue and margin delivery targets within assigned accounts.
• Position Serax Hospitality as a trusted partner for global high-end hospitality players by leveraging our unique design DNA.
• Identify and acquire prestige hospitality projects to grow the sales pipeline.
• Align account strategies with internal functions to ensure hospitality is represented across the company.
• Travel internationally as required to manage global accounts and hotel chains.

Your Profile

• 5 years of experience in international key account management, preferably within high end hospitality or interior design.
• Entrepreneurial mindset with resilience, adaptability, and pragmatism.
• Strong interpersonal skills and the ability to build trust with senior industry stakeholders.
• A relevant network in global high end hospitality is a significant advantage.
• Flexibility regarding geographical scope, to be defined based on your specific network and expertise.
• Commercially driven with a proven track record in revenue and margin delivery.
• Analytical thinker with financial acumen and proficiency in Excel and PowerPoint.
• Proficiency in using AI tools to improve efficiency is a plus.
• Commitment to work according to the Serax Way.

The Serax Way

Our values are the foundation of how we work and how we measure success:

• Your growth is our growth: We invest in your development as we scale.
• One Serax, always: You collaborate across functions to succeed as one team.
• Courage over silence: We expect you to speak up and face challenges directly.
• Say it. Do it.: You take full accountability for your words and actions.
• Simple always wins: You drive results through clarity and efficiency.
• Focus drives impact: You concentrate your efforts where they matter most.

What We Offer

• A dynamic role within an iconic Belgian design brand.
• The opportunity to shape the global presence of Serax Hospitality.
• A creative and international environment that values entrepreneurship and direct communication.
• A competitive salary package aligned with your experience.

Interested? Send your company profile and references to tim.kamanayo@serax.com and we will get in touch with you as soon as possible. 

We’re looking for a Hospitality Sales & Business Developer (Belux) with a passion for hospitality & design. This is a hands-on sales role with a strong focus on prospecting, converting opportunities into long-term clients and driving revenue growth within hospitality.

Your mission

• Create new opportunities with restaurants, hotels, catering & projects
• Inspire chefs & restaurateurs with our design collections
• Spot trends, follow new openings, stay active in the hospitality network
• Field visits, trade fairs & networking
• Build partnerships with selected HORECA distributors
• Ensure accurate reporting & insights (CRM, SAP)

Your Profile

• Strong business sense & hospitality affinity
• Experience in hospitality is a plus
• Commercial, result-oriented, communicative and relationship-driven
• Fluent in NL & FR (EN is a plus)
  

What we offer

• A role with direct impact in a dynamic and creative international environment
• Autonomy, responsibility and a motivated team
• A culture that values entrepreneurship and ownership
• A competitive salary package aligned with your experience and responsibilities

At Serax, how we work is as important as what we achieve. Our values guide us every day:

• Your growth is our growth – we grow as our people grow.
• One Serax, always – we succeed as one team.
• Courage over silence – we speak up and face challenges directly.
• Say it. Do it. – accountability turns words into action.
• Simple always wins – clarity and efficiency drive results.
• Focus drives impact – we concentrate where it matters most.

These values are the foundation of the Serax Way. The Hospitality Business Developer is expected to ensure that business growth and culture go hand in hand.

Interested or know someone who fits this profile? We’d love to hear from you!
Send your CV and motivation letter to catherine.verelst@serax.com

Serax is a Belgian design label that collaborates with leading international designers and makers to create unique tableware, furniture, and lighting. We believe in creating a home that looks better, reflects your personality, and delivers happiness. To ensure our design-led products meet the highest functional and safety standards, we are looking for a dedicated Quality & Compliance Manager.

The Role

As our Quality & Compliance Manager, you will hold end-to-end responsibility for the integrity of Serax products. Your mission is to bridge the gap between aesthetic design and technical excellence, ensuring every piece—from a designer plate to a complex lighting fixture—is safe, durable, and compliant with global regulations.

Key Responsibilities

1. End-to-End Quality Management

• Product Development: Partner with the Design and R&D teams during the initial phases to identify potential quality risks before production begins.
• First Production Runs: Oversee the transition from prototype to mass production, setting quality benchmarks and "Golden Samples" with global sourcing partners.
• After-Sales Excellence: Monitor product performance in the market and use consumer feedback to drive continuous improvement.

2. Claims Management & Root Cause Analysis

• Design and implement a streamlined, data-driven claims management process.
• Lead cross-functional "Quality Circles" to identify root causes of defects, aligning solutions across Product Development, Sourcing, Customer Service, Marketing, and Sales.
• Turn claims data into actionable insights to reduce return rates and improve customer satisfaction.

3. Global Compliance & Certification

• Ensure all products meet international legislative requirements, including but not limited to:
  - Food Safety: (EU/FDA standards for tableware).
  - Safety & Technical: Fire safety for furniture, CE and FCC certification for lighting.
  - Sustainability & Environment: Navigating EUDR (EU Deforestation Regulation) and packaging directives.
  - Functionality: Validating claims such as "dishwasher proof," "oven safe," or weight capacities.
  
• Strategic Business Cases: Conduct cost-benefit analyses for various certifications, building business cases to justify the investment in compliance versus market access and brand protection.

Your Profile

• The Quality Mindset: You are naturally meticulous and take pride in things being "done right."
• Technical Appetite: You have a genuine interest in the technicalities of materials (ceramics, wood, glass, electronics) and how they behave.
• Regulatory Interest: You enjoy staying informed about new laws and possess the ability to translate "legal-speak" into practical business actions.
• Problem Solver: You don't just report a problem; you enjoy collaborating with different departments to fix it.
• Analytical Mindset: You love data and use it to solve complex problems, but you also understand the "feel" and "soul" of a designer product.
• Communicator & Influencer: You can explain technical requirements to creative designers and negotiate quality standards with international suppliers.
• Education/Experience: While specific quality experience is a plus, we value a relevant degree or background that demonstrates your ability to learn technical systems and legal frameworks quickly.
• Language: Fluent in English; knowledge of Dutch or French is a strong asset.

What Serax Offers

• Competitive Remuneration: A highly attractive salary package tailored to your experience and potential, including secondary benefits.
• The opportunity to work at the forefront of the international design scene.
• A high-impact role where you can shape the operational standards of a growing global brand.
• A dynamic, entrepreneurial environment based in our inspiring offices in Kontich.

Interested? Send your CV and motivation letter to simon.sterck@serax.com

About Serax

Serax is an international design company that collaborates with passionate designers and craftsmen to create unique, high-quality collections in tableware, lighting, interior objects, and furniture. From our Antwerp headquarters, we serve customers worldwide, always with a focus on quality and service.

Role Overview

As Customer Service Manager, you will lead and develop a team of 8 Customer Service Representatives. You are the driving force behind customer satisfaction and process optimization. A key priority for this role is the strategic evolution of the CS team from a largely administrative function into a commercial, value-creating partner that actively contributes to company growth.

Key Responsibilities

• Team Transformation: Lead the shift from reactive, administrative task management to proactive, commercial customer engagement.
• Value Creation: Train and coach the team (8 FTEs) to identify upsell/cross-sell opportunities and turn service moments into revenue generating interactions.
• Commercial Synergy: Collaborate closely with Sales and Marketing to align service strategies with commercial goals and customer loyalty programs.
• Operations & Efficiency: Ensure smooth day-to-day operations, managing workload and priorities while implementing automation to reduce administrative burdens.
• Data-Driven Insights: Analyze reports from SAP to improve customer satisfaction, order fulfilment performance and overall efficiency.
• Change Management: Lead the implementation of new ERP (SAP) enhancements and digital tools that empower agents to act as brand ambassadors.
• Escalation & Advocacy: Act as the main point of escalation, using complex issues as opportunities to strengthen long-term customer relationships.

Your Profile

• Bachelor’s or Master’s degree, or equivalent experience.
• Minimum 5 years of experience in customer service, including at least 2 years in a managerial role.
• Commercial Experience (Plus): A background in sales, account management, or a commercially driven service environment is highly valued.
• Strategic Mindset: Proven ability to lead organizational change and move teams toward value-added services.
• Analytical Skills: Experience translating SAP data into commercial strategies and operational improvements.
• Communication: Strong people management skills; able to motivate a team toward new, performance based goals.
• Language: Fluent in English; knowledge of Dutch, French, and/or German is a significant asset for our international operations.

What We Offer

• A dynamic and creative work environment in an international, growing company.
• Strategic Impact: The mandate to reshape a core department into a commercial engine.
• A close-knit team and a culture that values entrepreneurship and initiative.
• A competitive salary package aligned with your experience and responsibilities.

Interested? Send your company profile and references to simon.sterck@serax.com and we will get in touch with you as soon as possible. 

The role

As a Customer Service Representative, you are the voice of Serax for our customers. You combine customer focus with product knowledge and commercial flair. You guide clients throughout the ordering and delivery process, provide proactive solutions, and contribute to continuous improvement. Your work helps deliver an exceptional customer experience and build lasting relationships

Responsibilities

• Advising clients on products and collections to ensure the right choices.
• Handling inquiries via email and phone with a focus on satisfaction and solutions.
• Entering, following up, and improving orders in the ERP system.
• Collaborating closely with sales, logistics, and planning to guarantee seamless service.
• Proactively identifying opportunities for process and communication improvements.
• Supporting commercial actions, quotes, and aftersales with customer loyalty in mind.
  

Profile

• Bachelor’s degree or equivalent experience.
• Previous customer service experience
• Excellent command of English. Knowledge of Dutch and/or German is a strong asset.
• Commercial mindset with an eye for cross- and upselling.
• Accurate, structured, solution-driven, and able to work under pressure.
• Passion for design and eagerness to deepen product knowledge.
• A team player motivated by customer satisfaction and process improvement.
  

What we offer

• A dynamic position in a growing international design company.
• A creative and inspiring environment where quality comes first.
• The opportunity to actively contribute to customer focus and process optimization.
• Competitive salary package with additional benefits.
  

Interested?
Send your company profile and references to simon.sterck@serax.com and we will get in touch with you as soon as possible.

Responsibilities

• You are responsible to develop and grow the relationship and business with our Accounts in the southern part of Germany. 
• You identify and contact prospects by virtual calls and in-person visits. You are present at Tradeshows and Network Events to build your existing client base and analyze new opportunities. 
• You analyze the needs of the customers and prepare a plan with the customer to fulfill their needs.
• You prepare and follow up on quotes with the customer, assure a clear communication of PO’s and smooth onboarding of new customers. 
• You analyze numbers and prepare clear and correct reporting with our reporting tools. 
• You participate in monthly sales meetings, by giving your colleagues insights to relevant business cases. 
• You translate the business goals set by management to clear objectives and create an action plan for your own clients. 

Profile

• You are enthusiastic and passionate. You love design and lifestyle. 5+ years of relevant experience in a sales role, ideally in the home decoration industry.
• You are a go-getter, love to find new customers and are passionate about business development. You have strong interpersonal skills and thrive on building new relationships.
• You have excellent written and verbal communication skills, and you are a great listener. You can use the right tools to communicate your story and win clients.
• Must be detail-oriented, organized, and be able to prioritize tasks. The majority of your work week, you will be on the road visiting clients and driving sales with new and existing clients. 
• Proactive and motivated with strong problem solving and follow up skills.
• You are result driven, are eager to reach your goals and have a winner mentality. 
• You are located in the southern part of Germany and speak fluent German and English.

Interested?
Send your company profile and references to jacqueline.stahl@serax.com, and we will get in touch with you as soon as possible.