Serax is a Belgian design brand with over thirty years of experience in the industry and has a record of achievement that counts. Ann Demeulemeester, Yotam Ottolenghi, Vincent van Duysen, Paola Navone and Piet Boon are just a few names from the long list of collaborators. Serax’s products grace the tables of some of the most renowned restaurants in the world. For three decades, Serax has developed into a lifestyle brand with a tremendously broad range. The brand boasts an assortment from tableware and ceramics to unique design furniture and lighting. The head office is located in Kontich, Antwerp. 

The company’s strong growth is accompanied by a continuous search for new talent at home and abroad to strengthen our team. Below you will find all the vacancies for which we are looking for motivated candidates. If your work profile does not appear in the list, but you are convinced that your qualities can make a difference, do not hesitate to send your CV to recruitment@serax.com together with a short but powerful motivation letter. It’s possible that Serax can find a match for you.

All vacancies guarantee the following:

- The opportunity to work in a rapidly growing Belgian company that produces beautiful and successful designs
- A challenging job with room to take the initiative and a range of tasks with a direct impact on the company 
- An opportunity to become part of a motivated and dynamic team
- A competitive salary package

Serax recruits based on the personality and qualities of the applicant. Our client base is diverse, and our team reflects that. As a family business, Serax is committed to equal opportunities in the labour market. Serax is a place for everyone who shares our values and has the enthusiasm to grow the business.

Do you have a sparkling and entrepreneurial personality? Do you want to make a difference in a small but driven business? Are you ambitious but love a laugh at times? Don’t hesitate and apply today.

Serax is a leading Belgian design company, collaborating with passionate designers and
artisans worldwide. Our collections – from refined tableware and handcrafted pottery to unique lighting and stylish interior accessories – combine creativity, quality, and craftsmanship.

To further strengthen our support for the French market, we are looking for a driven
Customer Service Representative who takes customer satisfaction and service excellence to the next level.

Your Role

As a Customer Service Representative, you are the voice of Serax for our French-speaking customers. You combine customer focus with product knowledge and commercial flair. You guide clients throughout the ordering and delivery process, provide proactive solutions, and contribute to continuous improvement. Your work helps deliver an exceptional customer experience and build lasting relationships.

Your Responsibilities

• Advising clients on products and collections to ensure the right choices.
• Handling inquiries via email and phone with a focus on satisfaction and solutions.
• Entering, following up, and improving orders in the ERP system.
• Collaborating closely with sales, logistics, and planning to guarantee seamless service.
• Proactively identifying opportunities for process and communication improvements.
• Supporting commercial actions, quotes, and aftersales with customer loyalty in mind.

What We are Looking For

• Bachelor’s degree or equivalent experience.
• Previous customer service experience, preferably in the French market.
• French as a mother tongue, or native-level proficiency acquired through experience.
• Good command of English.
• Strong affinity with France and French culture.
• Experience with the French interior design market is a strong asset.
• Commercial mindset with an eye for cross- and upselling.
• Accurate, structured, solution-driven, and able to work under pressure.
• Passion for design and eagerness to deepen product knowledge.
• A team player motivated by customer satisfaction and process improvement.

What we offer

• A dynamic position in a growing international design company.
• A creative and inspiring environment where quality comes first.
• The opportunity to actively contribute to customer focus and process optimization.
• Competitive salary package with additional benefits.

Interested or know someone who fits this profile? We’d love to hear from you!
Send your CV and motivation letter to simon.sterck@serax.com

Serax is a leading Belgian design company, collaborating with passionate designers and
artisans worldwide. Our collections – from refined tableware and handcrafted pottery to unique lighting and stylish interior accessories – combine creativity, quality, and craftsmanship.

To further strengthen our Customer Service team, we are looking for a driven Customer
Service Representative who takes customer satisfaction and service excellence to the next level.

Your Role

As a Customer Service Representative, you are the voice of Serax for our customers. You combine customer focus with product knowledge and commercial flair. You guide
clients throughout the ordering and delivery process, provide proactive solutions, and contribute to continuous improvement. Your work helps deliver an exceptional customer experience and build lasting relationships.

Your Responsibilities

• Advising clients on products and collections to ensure the right choices.
• Handling inquiries via email and phone with a focus on satisfaction and solutions.
• Entering, following up, and improving orders in the ERP system.
• Collaborating closely with sales, logistics, and planning to guarantee seamless service.
• Proactively identifying opportunities for process and communication improvements.
• Supporting commercial actions, quotes, and aftersales with customer loyalty in mind.

What We Are Looking For

• Bachelor's degree or equivalent experience.
• Previous customer service experience is an asset.
• Fluent in English, knowledge of Dutch or French is an asset; knowledge of German is a big plus.
• Commercial mindset with an eye for cross- and upselling.
• Accurate, structured, solution-driven, and able to work under pressure.
• Passion for design and eagerness to deepen product knowledge.
• A team player motivated by customer satisfaction and process improvement.

What We Offer

• A dynamic position in a growing international design company.
• A creative and inspiring environment where quality comes first.
• The opportunity to actively contribute to customer focus and process optimization.
• Competitive salary package with additional benefits.

Interested or know someone who fits this profile? We'd love to hear from you!
Send your CV and motivation letter to simon.sterck@serax.com

Serax is seeking a Key Account Manager to accelerate the growth of our hospitality business. You will build strategic relationships with high-end hospitality partners and turn our unique design portfolio, including tableware, lighting, interior objects, and furniture, into commercial impact.

Reporting Line

• The Key Account Manager Hospitality reports directly to the Global Hospitality Director.

Key Responsibilities

• Drive the development of Serax’s hospitality business by positioning the full portfolio within high-end global markets.
• Take full accountability for meeting revenue and margin delivery targets within assigned accounts.
• Position Serax Hospitality as a trusted partner for global high-end hospitality players by leveraging our unique design DNA.
• Identify and acquire prestige hospitality projects to grow the sales pipeline.
• Align account strategies with internal functions to ensure hospitality is represented across the company.
• Travel internationally as required to manage global accounts and hotel chains.

Your Profile

• 5 years of experience in international key account management, preferably within high end hospitality or interior design.
• Entrepreneurial mindset with resilience, adaptability, and pragmatism.
• Strong interpersonal skills and the ability to build trust with senior industry stakeholders.
• A relevant network in global high end hospitality is a significant advantage.
• Flexibility regarding geographical scope, to be defined based on your specific network and expertise.
• Commercially driven with a proven track record in revenue and margin delivery.
• Analytical thinker with financial acumen and proficiency in Excel and PowerPoint.
• Proficiency in using AI tools to improve efficiency is a plus.
• Commitment to work according to the Serax Way.

The Serax Way

Our values are the foundation of how we work and how we measure success:

• Your growth is our growth: We invest in your development as we scale.
• One Serax, always: You collaborate across functions to succeed as one team.
• Courage over silence: We expect you to speak up and face challenges directly.
• Say it. Do it.: You take full accountability for your words and actions.
• Simple always wins: You drive results through clarity and efficiency.
• Focus drives impact: You concentrate your efforts where they matter most.

What We Offer

• A dynamic role within an iconic Belgian design brand.
• The opportunity to shape the global presence of Serax Hospitality.
• A creative and international environment that values entrepreneurship and direct communication.
• A competitive salary package aligned with your experience.

Interested? Send your company profile and references to elke.janssens@serax.com and we will get in touch with you as soon as possible.