The Serax Circle is a place where your passion for design is recognised and rewarded. With every piece you add to your home, you earn points towards exclusive rewards and benefits.
Your journey with Serax goes beyond collecting points. As part of the Serax Circle, you can look forward to exclusive benefits, early access to new collections and personal rewards.
FAQ
How do I earn points?
You automatically earn points with every purchase on serax.com when logged into your account.
How do I use my points?
At checkout, you can choose to apply your saved points.
Where can I see my points?
Log into your account to view your points balance on your account page.
When can I use my earned points?
Your earned points become available for use on your next purchase. This means that the points from your current order cannot be applied immediately to redeem a reward on the same order. Each purchase adds to your balance for future use.
How long are my points valid?
Your points remain valid indefinitely. They do not expire.
Can I earn points for a purchase made without an account?
No, points are only awarded for purchases made while logged into your account.
Will I get my points back if I return an order?
Used points will be recredited when you return an order.
Can I combine loyalty points with a discount code?
No, discounts obtained by redeeming loyalty points cannot be combined with other discount codes.
I forgot to use my points on my order. What now?
We cannot modify orders once they’ve been placed. Fortunately, your points remain valid for your next purchase.
Can I earn points for purchases made before the start of the loyalty program?
No, it’s not possible to earn points for purchases made before the start of our loyalty program. Points are only awarded for orders placed after the program’s launch date and when you were logged into your account.
Can I transfer my points to someone else?
No, saved points are personal and non-transferable.
Does the loyalty program apply to sale items?
Yes, you earn points on sale items, and you can also redeem your bonus on sale purchases.
What is the maximum reward per order?
You can redeem up to 1,000 points per order, meaning the maximum reward discount per purchase is 100.
How do I log into my account?
Go to serax.com and click on 'Account' to access your account.
How do I delete my account?
Contact our customer service team to delete your account.
