Claims

Please give us the item reference numbers and quantity that you ordered but not received. We will check with our warehouse what went wrong. When validated, we’ll send you a credit note and resend the product.
Please provide pictures of all items, item reference numbers and quantity. Please also specify if the packaging was also damaged, this in order to check if the damage was caused by transport, so we can inform our logistics dept. When validated, we will provide you a credit note and you may dispose the products, no return is needed.
Defect (the product does not work properly or has defects in the finish) Please provide pictures of all items, item reference numbers and quantity. Please also specify what the exact problem is. We will investigate with our product development team. We might ask you to return the goods, so do not dispose and repack the goods properly. Our customer service team will contact you for a pick up with our carrier. As soon as the goods arrive back in our warehouse you will be send a credit note when validated.
Wrong delivery (you received goods you did not order) Please check if there was another ship to party mentioned on the label of your packaging or delivery slip in the packaging. Our customer service team will arrange a pick up with our carrier and resend the correct items.

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Who do we contact for more information

CLAIMS FORM SERAX

Please fill in the claim form 8 days after your delivery has arrived. After this period claims will not be accepted.We kindly ask you to fill out the following form in order to smoothly process your claim.