Serax is een Belgisch designmerk met meer dan dertig jaar ervaring in het vak en een palmarès dat kan tellen. Ann Demeulemeester, Yotam Ottolenghi, Vincent Van Duysen, Paola Navone en Piet Boon zijn slechts enkele namen uit de lange lijst van samenwerkingen. De producten van Serax sieren de tafels van sommige van de meest gerenommeerde restaurants in de wereld. Gedurende drie decennia heeft Serax zich weten te ontplooien tot een lifestylemerk met een zeer gevarieerd aanbod. Het merk boogt over een assortiment van tafelwaren en keramiek tot unieke designmeubels en verlichting. Het hoofdkantoor is gevestigd in Kontich, Antwerpen.

De sterke groei van het bedrijf gaat gepaard met een continue zoektocht naar nieuw talent in het binnen- en buitenland dat ons team kan versterken. Onderaan tref je alle vacatures aan waarvoor wij gemotiveerde kandidaten zoeken. Komt jouw werkprofiel er niet in voor maar ben jij ervan overtuigd dat jouw kwaliteiten het verschil kunnen maken, aarzel dan niet en stuur jouw CV op naar recruitment@serax.com samen met een korte maar krachtige motivatiebrief. Misschien vindt Serax wel een match voor jou.

Alle vacatures garanderen het volgende:

- de mogelijkheid om aan de slag te gaan in een snel groeiend Belgisch bedrijf dat mooi en succesvol design produceert
- een uitdagende job met ruimte voor eigen initiatief en een takenpakket met een directe impact op het bedrijf
- een kans om deel te worden van een gemotiveerd en dynamsich team
- een competitief salarispakket

Serax recruteert op basis van de persoonlijkheid en de kwaliteiten van de applicant. Ons cliënteel is divers en ons team weerspiegelt dat. Als familiebedrijf draagt Serax gelijke kansen op de arbeidsmarkt hoog in het vaandel. Serax is een plaats voor iedereen die onze waarden deelt en het enthousiasme bezit om het bedrijf verder te laten groeien.

Ben jij een sprankelende en ondernemingsgezinde persoonlijkheid? Wil jij het verschil maken in een klein maar gedreven bedrijf? Ben jij ambitieus maar hou je op tijd en stond van een lach? Aarzel dan niet en soliciteer.

Serax is a leading Belgian design company, collaborating with passionate designers and
artisans worldwide. Our collections – from refined tableware and handcrafted pottery to unique lighting and stylish interior accessories – combine creativity, quality, and craftsmanship.

To further strengthen our support for the French market, we are looking for a driven
Customer Service Representative who takes customer satisfaction and service excellence to the next level.

Your Role

As a Customer Service Representative, you are the voice of Serax for our French-speaking customers. You combine customer focus with product knowledge and commercial flair. You guide clients throughout the ordering and delivery process, provide proactive solutions, and contribute to continuous improvement. Your work helps deliver an exceptional customer experience and build lasting relationships.

Your Responsibilities

• Advising clients on products and collections to ensure the right choices.
• Handling inquiries via email and phone with a focus on satisfaction and solutions.
• Entering, following up, and improving orders in the ERP system.
• Collaborating closely with sales, logistics, and planning to guarantee seamless service.
• Proactively identifying opportunities for process and communication improvements.
• Supporting commercial actions, quotes, and aftersales with customer loyalty in mind.

What We are Looking For

• Bachelor’s degree or equivalent experience.
• Previous customer service experience, preferably in the French market.
• French as a mother tongue, or native-level proficiency acquired through experience.
• Good command of English.
• Strong affinity with France and French culture.
• Experience with the French interior design market is a strong asset.
• Commercial mindset with an eye for cross- and upselling.
• Accurate, structured, solution-driven, and able to work under pressure.
• Passion for design and eagerness to deepen product knowledge.
• A team player motivated by customer satisfaction and process improvement.

What we offer

• A dynamic position in a growing international design company.
• A creative and inspiring environment where quality comes first.
• The opportunity to actively contribute to customer focus and process optimization.
• Competitive salary package with additional benefits.

Interested or know someone who fits this profile? We’d love to hear from you!
Send your CV and motivation letter to simon.sterck@serax.com

Serax is a leading Belgian design company, collaborating with passionate designers and
artisans worldwide. Our collections – from refined tableware and handcrafted pottery to unique lighting and stylish interior accessories – combine creativity, quality, and craftsmanship.

To further strengthen our Customer Service team, we are looking for a driven Customer
Service Representative who takes customer satisfaction and service excellence to the next level.

Your Role

As a Customer Service Representative, you are the voice of Serax for our customers. You combine customer focus with product knowledge and commercial flair. You guide
clients throughout the ordering and delivery process, provide proactive solutions, and contribute to continuous improvement. Your work helps deliver an exceptional customer experience and build lasting relationships.

Your Responsibilities

• Advising clients on products and collections to ensure the right choices.
• Handling inquiries via email and phone with a focus on satisfaction and solutions.
• Entering, following up, and improving orders in the ERP system.
• Collaborating closely with sales, logistics, and planning to guarantee seamless service.
• Proactively identifying opportunities for process and communication improvements.
• Supporting commercial actions, quotes, and aftersales with customer loyalty in mind.

What We Are Looking For

• Bachelor's degree or equivalent experience.
• Previous customer service experience is an asset.
• Fluent in English, knowledge of Dutch or French is an asset; knowledge of German is a big plus.
• Commercial mindset with an eye for cross- and upselling.
• Accurate, structured, solution-driven, and able to work under pressure.
• Passion for design and eagerness to deepen product knowledge.
• A team player motivated by customer satisfaction and process improvement.

What We Offer

• A dynamic position in a growing international design company.
• A creative and inspiring environment where quality comes first.
• The opportunity to actively contribute to customer focus and process optimization.
• Competitive salary package with additional benefits.

Interested or know someone who fits this profile? We'd love to hear from you!
Send your CV and motivation letter to simon.sterck@serax.com

Serax is seeking a Key Account Manager to accelerate the growth of our hospitality business. You will build strategic relationships with high-end hospitality partners and turn our unique design portfolio, including tableware, lighting, interior objects, and furniture, into commercial impact.

Reporting Line

• The Key Account Manager Hospitality reports directly to the Global Hospitality Director.

Key Responsibilities

• Drive the development of Serax’s hospitality business by positioning the full portfolio within high-end global markets.
• Take full accountability for meeting revenue and margin delivery targets within assigned accounts.
• Position Serax Hospitality as a trusted partner for global high-end hospitality players by leveraging our unique design DNA.
• Identify and acquire prestige hospitality projects to grow the sales pipeline.
• Align account strategies with internal functions to ensure hospitality is represented across the company.
• Travel internationally as required to manage global accounts and hotel chains.

Your Profile

• 5 years of experience in international key account management, preferably within high end hospitality or interior design.
• Entrepreneurial mindset with resilience, adaptability, and pragmatism.
• Strong interpersonal skills and the ability to build trust with senior industry stakeholders.
• A relevant network in global high end hospitality is a significant advantage.
• Flexibility regarding geographical scope, to be defined based on your specific network and expertise.
• Commercially driven with a proven track record in revenue and margin delivery.
• Analytical thinker with financial acumen and proficiency in Excel and PowerPoint.
• Proficiency in using AI tools to improve efficiency is a plus.
• Commitment to work according to the Serax Way.

The Serax Way

Our values are the foundation of how we work and how we measure success:

• Your growth is our growth: We invest in your development as we scale.
• One Serax, always: You collaborate across functions to succeed as one team.
• Courage over silence: We expect you to speak up and face challenges directly.
• Say it. Do it.: You take full accountability for your words and actions.
• Simple always wins: You drive results through clarity and efficiency.
• Focus drives impact: You concentrate your efforts where they matter most.

What We Offer

• A dynamic role within an iconic Belgian design brand.
• The opportunity to shape the global presence of Serax Hospitality.
• A creative and international environment that values entrepreneurship and direct communication.
• A competitive salary package aligned with your experience.

Interested? Send your company profile and references to elke.janssens@serax.com and we will get in touch with you as soon as possible.